Personal

Role reversal

Today someone at work referred to me as the "Pune helpdesk". (I think it was a joke.)

But it's interesting to view what I'm doing in those terms: acting as telephone support for people in India. I've been seeing the 'other side' of things: trying to get over language and cultural differences, constantly looking at the clock to check I've got the timezone right, trying to tease the out the information I need to solve the problem rather than the information the caller thinks is important.

Most of all I'm learning about patience.

And next time I make a call that ends up in a helpdesk I would do well to think back to this time.